don55 Privacy Policy

This Privacy Policy belongs to don55 — Pakistan's premier online gaming platform covering Ludo Games, Online Casino, Card Games, Crash Games, Poker, Football Betting, and Betting Odds. When we say "don55", "we", "us", or "our" in this document, we mean the don55 platform and its operating entity.

Privacy is something don55 takes seriously — not because we are legally required to, but because our players are Pakistani individuals who deserve to know exactly what happens with their information when they register, deposit, and play. This Policy explains what data we collect from you, why we collect it, how long we keep it, who we might share it with, and what you can do if you want to access, change, or delete it.

By registering a don55 account, depositing funds, or using any service on the platform, you confirm that you have read and accepted this Privacy Policy. If you do not agree with any part of it, you should not create an account. This Policy works alongside our Terms and Conditions — both documents govern your relationship with don55.

don55 collects personal data from you in three main ways: information you provide directly, information generated automatically by your use of the platform, and information we receive from third-party payment processors and identity verification services.

don55 does not collect sensitive personal data such as religious beliefs, political opinions, or biometric data. We do not collect payment card numbers directly — card payments are processed by our certified third-party payment processor and only a tokenised reference is stored on don55 systems.

Every piece of data don55 collects has a specific, defined purpose. We do not collect data speculatively and we do not use your data for purposes beyond those listed here without notifying you and, where required, seeking your consent.

• Account creation and management: Your mobile number and identity data are used to create and maintain your don55 account, verify your identity, and ensure only you can access your account.
• Payment processing: Transaction data is used to process your deposits and withdrawals, reconcile accounts, and maintain accurate financial records as required by applicable regulations.
• Fraud prevention and security: Technical data including your IP address, device fingerprint, and login patterns are used to detect suspicious account activity, prevent unauthorised access, and protect you from fraud.
• Responsible gaming compliance: Your gaming activity data — session lengths, deposit frequency, betting patterns — is monitored to identify signs of problem gambling and to ensure don55's responsible gaming tools function correctly.
• Customer support: Communications data is used to resolve your support queries, investigate complaints, and improve our support processes.
• Platform improvement: Aggregated and anonymised technical and gaming activity data is used to understand how players use don55, identify popular game categories, and improve the overall platform experience.
• Legal and regulatory compliance: don55 is required to maintain certain records for anti-money laundering (AML), know-your-customer (KYC), and other regulatory purposes. This data is retained and used strictly in accordance with applicable legal obligations.
• Service communications: If you have opted in, we may contact you with relevant promotional information about don55 offers, new games, and tournament announcements. You can opt out at any time.

don55 processes your personal data only where it has a valid legal basis to do so. The legal bases on which don55 relies are:

• Contract performance: Processing your data is necessary to provide the don55 service to you — including account management, payment processing, and game delivery. Without this processing, we cannot operate your account.
• Legal obligation: don55 is required by applicable financial, anti-money laundering, and responsible gaming regulations to collect and retain certain data. This processing is mandatory regardless of your preferences.
• Legitimate interests: don55 processes some data — primarily technical and security data — under legitimate interests, specifically the interests of keeping the platform secure, preventing fraud, and improving our service for all players.
• Consent: Where don55 relies on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting support@don55.biz or updating your account preferences.

don55 does not sell your personal data. We do not share your data with third parties for their own marketing purposes. Data is shared only in the following strictly defined circumstances:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, and card payment processors receive the transaction data necessary to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and not to use it for any other purpose.
• Identity verification services: Where KYC verification is required, don55 may share your submitted identity documents with certified verification service providers. These providers are used solely for identity and age verification purposes.
• Game technology providers: The providers of certain casino games, crash games, and live dealer streams receive session identifiers necessary to deliver game content. They do not receive your personal identity details.
• Legal and regulatory authorities: don55 is required to share data with law enforcement, financial regulators, or other statutory authorities when lawfully requested to do so. This includes responses to court orders, regulatory investigations, and mandatory suspicious activity reports.
• Business successors: In the event that don55's business or assets are transferred to another entity, player data may be transferred as part of that transaction. Players will be notified of any such transfer.

don55 does not keep your data longer than necessary. Retention periods are determined by the purpose for which data was collected and by applicable legal requirements:

• Account data: Retained for the lifetime of your account, plus a minimum of 5 years after account closure to meet anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data is retained for a minimum of 5 years to meet regulatory obligations, regardless of account status.
• Gaming activity logs: Game session logs and betting history are retained for a minimum of 3 years and may be retained longer where responsible gaming monitoring requires it.
• Support communications: Customer support records are retained for 3 years after the matter is closed.
• Technical logs: Server access logs and security-related technical data are retained for up to 12 months unless a security incident requires longer retention.

After the relevant retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

don55 uses cookies and similar technologies to operate the platform correctly, maintain your login session, and collect aggregated analytics data. We do not use advertising cookies or share cookie data with advertising networks.

You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will prevent don55 from functioning correctly. Disabling functional or analytics cookies will not affect your ability to play games or make transactions.

don55 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:

• SSL/TLS encryption: All data transmitted between your browser or app and don55 servers is encrypted using current TLS standards. This applies to login, registration, payment, and all other interactions.
• Password hashing: Your don55 account password is never stored in plain text. It is processed through a one-way cryptographic hash function, meaning even don55 staff cannot read your password.
• Access controls: Internal access to player data at don55 is restricted on a need-to-know basis. Only staff with a specific, defined operational need can access personal data, and all access is logged.
• Fraud monitoring: Automated systems monitor login patterns, transaction behaviour, and game activity for signs of account compromise or fraudulent activity, triggering alerts and protective actions when anomalies are detected.
• Payment security: Payment card data is processed by PCI-DSS compliant payment service providers. Raw card numbers are never stored on don55 infrastructure.
• Regular security reviews: don55's security posture is reviewed periodically to ensure that measures remain appropriate as threats and technology evolve.

As a don55 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@don55.biz with your registered mobile number and the specific request:

• Right of access: You have the right to request a copy of all personal data don55 holds about you. We will provide this in a readable format within a reasonable time frame.
• Right to rectification: If any data don55 holds about you is incorrect or out of date, you have the right to request that we correct it promptly.
• Right to erasure ("right to be forgotten"): You may request that don55 delete your personal data. We will action this request subject to our legal obligations to retain certain records — transaction history and AML records, for example, cannot be deleted while a legal retention obligation applies.
• Right to data portability: You may request that we provide your data in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You may object to the processing of your data where don55 relies on legitimate interests as the legal basis. We will review the request and cease processing unless we have compelling legitimate grounds to continue.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

don55 is strictly an 18+ platform. We do not knowingly collect personal data from any individual under the age of 18. Age verification is conducted at registration and may be required at any point during a player's account lifecycle.

If don55 discovers or has reasonable grounds to believe that personal data has been collected from a minor, we will immediately suspend the account, delete the relevant data as far as legally permissible, and refund any real-money deposits to the original payment source after investigation.

Parents and guardians who believe a minor may have registered on don55 should contact support@don55.biz immediately. We take these reports seriously and investigate them with urgency.

don55 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to how we handle your personal data, we will notify registered players via their registered mobile number or via an in-platform notification.

The most current version of this Privacy Policy is always available at don55.biz/privacy-policy. The effective date at the top of this page indicates when the current version was last reviewed. Continued use of the don55 platform after any update constitutes acceptance of the revised Privacy Policy.

If any change to this Policy affects your rights in a significant way and you do not agree with the change, you may close your don55 account and request data deletion by contacting support@don55.biz.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way don55 handles your personal data, please get in touch. Our support team handles privacy-related queries with priority and is available 24 hours a day.

• Email: support@don55.biz
• Live Chat: Available in your don55 account at any time
• Subject line for data requests: "Privacy Request — [your registered mobile number]"

For related policies and platform information, see our Terms and Conditions and Responsible Gaming pages.